Support and communication need serious improvement
Honestly, the day to day support from WFHI was disappointing. At first I thought maybe I'd get better help once I settled in, but it stayed frustrating. Responses from telephonic support were slow and often lacked practical answers. I had to repeat myself multiple times just to get clarifications and the updates didn’t fix anything related to support. The system sometimes didn’t register my queries properly, leaving me stuck without timely solutions. I will say that the automated update system itself worked fine once set up, but it can’t make up for weak human support. After several weeks, I’m pretty tired of the communication issues and I doubt that reaching out would improve things. It feels like they expect you to figure everything mostly on your own which is no good when problems pop up during active use. Overall, the support experience left much to be desired.