Support and communication need improvement
The time it took to get started with WFHI was frustratingly long. While the software itself seemed promising, the support and communication during initial setup left much to be desired. I kept waiting for clarifications or help that came too late or sometimes didn’t resolve the issues at all. The onboarding training took much longer than I expected because I had to chase answers repeatedly. It felt like I was explaining my problems over and over, with little progress. Even after multiple calls, getting the dialer and database features fully operational was slow. Automatic updates didn’t help either because little information was given about what changes were made, which led to confusion. Invoicing and payment steps were more straightforward, but that wasn’t enough to make up for the delays caused by insufficient support. Overall, the experience was wearying and I’m not sure if I would recommend relying heavily on their telephonic assistance for quick setup. The potential is there, but communication and timely support need clear improvement to make the process smoother.