Support and communication mixed review
When I first started using the WFHI software, I found that the initial setup guides were somewhat helpful but lacked depth in some areas. The documentation explained many features, yet some steps regarding the database setup needed more clarity. On the plus side, the telephonic support was available and generally responsive, but sometimes I had to wait longer than I expected to get specific answers. I appreciate their efforts to update the software automatically; it saved me the hassle of managing updates manually. However, I still found myself troubleshooting some issues on my own, which was time-consuming. Their dialer tool worked well during calls, but the training sessions did not cover all use cases, so I had to learn by experimenting within the software. Invoicing and payment processes were straightforward enough, although a few minor details about invoice formats were missing in the initial communication. Overall, my experience is mixed: some aspects worked as expected, while others required self-reliance on my part. The support was decent but could be more proactive, balancing out my impressions to a neutral standpoint.