Support and communication: mixed feelings
Overall, the support and communication experience was fairly average. On one hand, when I reached out for assistance, the telephonic support team was prompt and polite, which I appreciated. However, the wording used in the software interface and the labels on various buttons often felt confusing and not very intuitive. For instance, some of the terms used didn’t match what I expected, and it took some trial and error to figure out where exactly to find certain features. At the same time, the updates to the system were automatically applied, which was convenient but sometimes introduced new terminology that wasn’t immediately clear. So, while the support staff helped clarify some doubts, the actual wording and interface labels could definitely be improved to make navigation easier without needing to rely as much on customer service. In short, the verdict on communication is mixed, with both positives and negatives.