So, I had a bit of back and forth with support when something didn’t work right at first. The proble

So, I had a bit of back and forth with support when something didn’t work right at first. The proble

So, I had a bit of back and forth with support when something didn’t work right at first. The problem was fixed, but it wasn’t immediate – took a bunch of calls and emails. On the plus side, once they started helping it felt like they understood the issue and gave me useful info. The telephonic support did have waiting times, but it was manageable. There was a moment when the database feature didn’t sync properly with the dialer, which got frustrating because I wasn’t sure if it was my fault or some glitch. They eventually confirmed it was on their side, which was good to know, but I had to do some troubleshooting myself before they acknowledged it. The onboarding and sign-up were okay, just that my first invoice was confusing at first glance, but support explained it over a call. Overall, communication worked out, but there were definite delays and I wish there was more proactive outreach when things went south so I didn’t have to chase them.