Support and communication left much to be desired
My experience with the telephonic support and communication was mostly disappointing. I had to figure out a significant part of the software’s features and settings on my own because the assistance provided either was slow or lacked clarity. When I reached out for help, the responses did not always directly address my concerns, and in some instances, I never received follow-up calls that I expected. The automatic updates sometimes altered settings without me knowing, which added to the confusion and I had to work things out without much guidance. The billing and payment instructions were available but not very user-friendly, causing further delays. Invoicing process was okay, but overall communication and support fell below my expectations.