Support and communication left more to be desired
Reflecting on my experience with the support and communication over the past few weeks, I find myself quite disappointed. It started off okay when I first reached out, but as days went by, the responses became slower and less helpful. The telephonic support often felt like it was just reading from a script without really addressing the nuances of my issues. Updates that were supposed to happen automatically sometimes didn’t, and getting clarity on these problems took more effort than I expected. While the payment process was clear initially, I encountered billing questions later on that support didn’t resolve efficiently. Overall, I find the ongoing day-to-day interaction with support insufficient for the kind of service this software requires. I don’t think I’ll continue relying on their communication channels much longer unless there’s a marked improvement soon.