Support and communication left a lot to be desired
I honestly tried to find the right info I needed through their support channels, hoping it would be straightforward. But it dragged on longer than I expected. The telephonic support was okay at best, not very clear or quick in helping me with the database feature questions. I did appreciate that the sign-up and payment process was relatively smooth, which was one thing that did work as expected. Still, when I was trying to figure out the automatic updates and calling tools, it felt like I was on my own a lot of the time. Maybe the priority assistance is there, but I couldn't really access it easily. Overall, I don’t feel confident that the communication and help you get is reliable or easy to navigate, which made the whole setup more frustrating than it needed to be. So I’d say the support side definitely needs a lot of improvement, even if parts of the software itself worked fine enough without hassle.