Support and communication lacking throughout
After the initial setup, my daily experience with support and communication was disappointing. The telephonic support line often went unanswered during my working hours, which made problem-solving difficult. When I did get through, the instructions given were vague and didn’t resolve my issues promptly. The automatic updates sometimes caused features to behave differently without any prior notice, adding to confusion. Moreover, the database feature did not integrate well with the dialer for my typical workflow, complicating what should have been streamlined. Sign-up and payment were straightforward enough, but ongoing communication and assistance fell short of expectations. I found no reliable way to get quick help, which was frustrating as small problems lingered for too long without fixes. Overall, what was missing was effective, timely support that understands and adapts day-to-day to user needs.