Support and communication got the basics done, took more time than expected
Overall, the support system worked fine for my queries but the wording and labels in the software did slow me down considerably. There were moments when the terminology used in the database or dialer features wasn’t instantly clear, which meant I had to spend extra time confirming what things meant or asking for clarifications. Support responses were generally helpful and polite, but sometimes their explanations assumed a bit more prior knowledge than I had, so it was like decoding not just the software but the language used in the support itself. I realize this meant the process took longer than I hoped, even if I could eventually get through the steps. For anyone comfortable with more technical jargon, it will probably be quicker. The communication did its job, just not always in the most user friendly way, making the experience a bit slower than ideal for me.