support and communication felt lacking compared to before
I have used similar remote workflow software before, and in comparison, the support and communication here fell short. The sign-up and invoicing process was straightforward and worked fine, but when it came to actual support, the difference was noticeable. Calls to the helpline often involved long waits, and the responses were clear but quite generic. There was a lack of proactive updates about software changes or training schedules, which made ongoing use somewhat frustrating. The training itself covered key points, but follow-up assistance wasn’t as thorough or timely as I’ve experienced elsewhere. I found the dialer and database basic features adequate but sometimes difficult to troubleshoot without immediate help. The one consistent plus was that the automatic updates didn’t disrupt my workflow. Overall, the experience felt less connected and responsive than other tools I’ve used. This lack of strong communication and attentive support made the whole experience feel disjointed and less reliable than I expected.