Support and communication felt adequate but not exceptional
Before starting with WFHI, I expected the support and communication to be prompt and thorough given their training modules and onboarding process. In practice, the telephonic support lined up reasonably well with these expectations, though at times, responses took a bit longer than I hoped which slowed down my use of certain features like the dialer and database. The onboarding flow was straightforward enough, helping me get familiar with the automatic updates and payment processing without much hassle. Still, the experience felt more business-like and somewhat mechanical rather than personal or highly engaging. The invoicing was clear, but I had to clarify some items over calls which seemed avoidable. Overall, the entire setup and assistance experience felt adequate but didn’t fully meet the higher standard I was anticipating from the outset.