Support and communication did not fit my working hours well

Support and communication did not fit my working hours well

I found the support and communication did not align with the hours I actually work. When I called for telephonic support, the available times were outside my working schedule, making it difficult to get timely help. The automatic updates also created confusion as some changes occurred without clear notification. The invoicing and payment process appeared straightforward but when issues arose I had to wait longer than expected to resolve them. Because of these timing conflicts, my experience with training and onboarding was interrupted repeatedly. I am unable to recommend this service based on how support and communication were handled relative to my schedule or the ease of tuning the software usage around it.