Support and communication could be much better
I found the support calls somewhat frustrating because there was quite a bit of repetition involved. When I reached out, I had to explain the issue multiple times, and sometimes it felt like I was backtracking to the very start in every new conversation. The waiting times also added to the hassle; I expected a bit more promptness given the priority assistance appeal. It wasn’t terrible, and I can say that once someone understood the problem they did try to help as best they could. But all in all, the repeated explanations and holding periods made the communication feel clunky and inefficient. I hope they streamline the process soon because getting consistent and quick help is key when dealing with remote workflows and software hiccups. That kind of friction really detracts from what could otherwise be a decent user experience.