Support and Communication: Balanced Experience

Support and Communication: Balanced Experience

I found the telephonic support generally helpful but sometimes delayed, which meant I had to figure out parts of the onboarding process myself. The team was patient and answered my questions clearly, but some explanations were missing key details that required additional follow-up. This gradual learning curve was manageable but not ideal. On the plus side, the automatic updates to the software often addressed bugs that slowed me down initially. Overall, while I appreciated the thorough answers I eventually got, I would have preferred more proactive guidance early on. The blend of self-directed troubleshooting and support was uneven, making the experience a bit of a mixed bag rather than fully smooth or fully frustrating.