Support and communication: A mixed bag in setup and followup
My experience with WFHI's support and communication has been somewhat mixed. On the positive side, their setup assistance was very hands-on initially, guiding me through the database configuration and dialer usage effectively. This one-off help made starting easier overall. However, when it came to ongoing support, I found that follow-up communication was less consistent. Sometimes, emails or calls for clarifications were timely, but other times I felt a bit left in the dark, especially when I had queries about the automatic updates and new features. The lack of a clear schedule for updates or proactive communication made it harder to anticipate changes affecting the workflow. I appreciate the good initial support but would have liked a more reliable ongoing communication system. Still, the software itself runs well once set up, so overall I’m cautiously optimistic about continuing with the platform.