Support and communication: a disappointing trial
Finding assistance within the support system was frustrating from start to finish. The sign-up process was clear enough, but as soon as I encountered issues with the dialer feature, I struggled to locate exact resources. The database tools required troubleshooting, and while the training modules claimed to address these, the instructions were often vague. I attempted to reach telephonic support several times; although the client portal offered priority assistance, the hold times were long and the guidance received was inconsistent. Even the invoices and payment FAQs did not clarify my doubts fully. The automatic updates added to confusion since they changed interface elements without notice, making it harder to follow the training. Overall, navigating support was more exhausting than helpful, dampening my impression of the platform.