Support aligned well with my real working hours
I needed telephonic support that wouldn’t just exist from 9 to 5, because I often work odd hours. Their support team actually matched that expectation quite well — I could reach someone during my unusual shifts, and that made a real difference. The calls went efficient enough; I didn’t have to repeat myself multiple times which is a big plus. Even when my questions were complex around dialing tools and database updates, they stayed on track. It really felt like they understood the working realities of remote workflows rather than just ticking boxes. I wasn’t looking for hand-holding, just practical and timely responses. The scheduling of callbacks also fitted my timezone and days off, so I didn’t lose time waiting. This practical approach to support definitely justified my 5-star rating here, because it got the job done when I actually needed it.