Support aise nahi jise har koi use kar paye
Mujhe lagta tha ki jab maine aapke service liye toh support experience simple aur user-friendly hoga, lekin wo meri ummeedon se alag tha. Jab maine pehli baar call kiya, toh mujhe lag raha tha ki mere questions ka clear aur practical jawab milega, lekin communication kaafi fragmented mila. Training ke dauran mujhe jo dialer aur database ke functionalities samajhne the, wo proper tarike se cover nahi hue. Aapke team ka telephonic support tha, lekin kabhi kabhi unki baat samajh pana mushkil hota tha, kyunki wo technical terms confuse karte hain aur patience kam lagta hai. Jo automatic update aap provide karte ho, usse product thoda behter ho jata hai, ye mai maanunga, lekin overall support system mai clarity aur consistency nahi mili. Mai samajhta hoon ki ye support un logon ke liye zyada suit karega jinko technical cheezen samajhna aata hai, par beginners ke liye nahi, jinko clear aur systematic guidance chahiye hoti hai. Billing aur invoicing process bhi satisfactory nahi tha, aur is sab mila ke mujhe ye lagta hai ki support aur communication me kuch sudhar karna hoga tabhi ye product sabke liye accessible hoga.