Support achha tha, par thoda extra communication chahiye tha
Mujhe lagta tha ki jab mai support ke liye call karti thi, toh unki baat samajh mein aa gai aur main apni dikkat araam se samjha paati thi. Lekin har baar poora resolution milna mushkil hota tha. Woh log telephonic assistance mein helpful the, par kabhi kabhi ek step aage badhne mein thodi der lagti thi, jisse mera kaam ruk jata tha. Jo training mujhe diye gaye the, usmein specifically yeh nahi dikhaya gaya ki agar kisi choti problem ka telephonic support se turant solution na mile, toh kya karna hai. Sign up aur payment process toh straightforward tha aur invoices bhi timely mile. Database aur dialer tools theek-thaak chal rahe the, par kabhi kabhi automatic updates ke baad nayi features ke baare mein clear guidance nahi milti thi. Lekin overall mujhe lagta hai ki agar thoda aur communication clear hota toh main zyada confident feel karti. Abhi toh mai support se baat karne ke baad thoda sure hoti hoon, but kisi complex issue mein main abhi bhi thoda unsure hoon ki kya next step hoga.