Support achha tha, par thoda confusing bhi laga kabhi kabhi
Main support line pe call kar rahi thi jab mujhe dialer use karne mein thoda problem aya. Ek baar ek team member ne bahut clearly samjhaya ki database ko kaise sync karna hai with the calling tools, wo moment kaafi helpful tha. Lekin phir bhi kabhi kabhi explanations thoda unclear lagti thi, especially jab automatic updates aaye the software ke. Onboarding flow ke baare mein mujhe lagta hai ki thoda aur simple ho sakta tha, kyunki kuch cheezein mujhe thoda unclear chhodi gayi thi. Lekin overall, telephonic support achha experience raha, voice clear thi aur patience ke saath baat ki gayi thi. Mujhe lagta hai agar wo thoda aur detail mein training dete toh aur acha hota, par itna bhi bad experience nahi tha. Payment aur invoicing process bilkul smooth thi, iss mein koi dikkat nahi aayi. Sometimes lagta hai ki different tools ka integration thoda better ho sakta tha, par support team ki madad se wo manage ho jata. Toh, basically easily samajhne mein thoda struggle hua par mostly clear guidance milti thi.