Support: achha tha par kuch expectations bhi thi
Jab main support se contact kar rahi thi, toh mera maan tha ki pehle basic queries solve hongi, uske baad agar zarurat hogi toh advanced assistance milegi. Actual experience mein mujhe laga ki jo steps they followed wo zyada organized nahi the jaise maine expect kiya tha. Pehle telephonic support mila, jisme thoda delay hua response mein, par fir online chat support ka sahara liya toh comparatively faster assistance mili. Contrast mein, training sessions ke dauraan tutorials ka sequence aur material bohot achha structured tha, isiliye support mein thoda mismatch laga. Lekin unke agents ne quick solutions dene ki koshish ki, aur overall communication clear tha. Khud se socha, pehle mujhe jo maine socha support process hona chahiye, uske kuch steps aligned the toh kuch nahi. Phir bhi agar compare karo toh ye experience better raha jo maine pehle dusre platforms par liya tha. Toh finally, support system mixed feelings de raha hai lekin customer care me sincerity zarur thi.