Support achha tha but abhi bhi frustrated hoon
Mujhe laga tha ki jab mujhe support chahiye hogi, toh quickly help milegi without wait. Lekin jab last week call kiya, woh itna slow aur confusing laga. Support team se baat karte waqt main expect kar rahi thi ki woh clear instructions denge, par jawab mila incomplete aur unclear. Waisey normally support hota hai quick aur polite lekin yahan lag raha tha ki wo mere sawaalon ko properly nahi samajh pa rahe the. Mujhe aur bhi baar help leni pad sakti hai next time bhi, magar agar waise hi confusion rahega toh main zyada confident nahi rahoongi. Jo training sessions the unme kaafi clarity thi, toh yeh support side se thoda mismatch feel hua. Jab sign-up kiya toh process easy lag raha tha aur invoicing samajh aa gaya tha, but jab technical issue aaya toh support se solution lene mein zyada struggle tha. Mujhe automatically updates ka bhi thoda issue hua; woh updates ke baad kuch features thode ajeeb se behave karte the, jo mujhe samajh nahi aaye. Overall main thak chuki hoon thoda is experience ke wajah se, kyunki main expect karti thi ki jab problem aaye toh main jaldi se solve kar paungi, par mere liye patience test hone laga yahaan.