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WFHI review

Support acha tha, but thoda khud hi try karna pada

3 out of 53 of 5Verified customerSupport and communication

Support acha tha, but thoda khud hi try karna pada

Mujhe kaafi mixed feelings hain WFHI ke support system ke baare mein. Ek taraf toh jab direct telephonic help maangi toh carefully guide kiya gaya and they were polite throughout. Lekin doosri taraf mujhe kaafi cheezein khud se samajhni pad rahi thi, especially training ke initial modules jo thode confusing lage. Dialer aur calling tools theek kaam karte the, par unka setup main khud ko karna pada without much hand-holding. Database feature achha bana hai, par mujhe apni workflow ke hisaab se usme data input aur retrieval karna seekhna pada mainly through trial and error. Automatic updates ka process seamless raha, unka impact mere workflow pe zyada nahi hua. Payment aur invoicing simple hue, lekin mujhe pehle hi sab details clear kar leni chahiye thi taaki main bina tension ke proceed kar pata. Overall, support ka balance thoda off tha because thoda zyada proactive hona chahiye the from their side, par mere end se bhi frustration zyada nahi hua. WFHI ki communication kaafi quick thi, par itna suffice nahi tha ki mujhe poora onboarding easily pata chal jaaye bina kisi confusion ke. Main kahunga ki thoda aur structured support mile toh experience aur improve hoga.

Prashant RadhakrishnanWest Bengal, IndiaExperience: Published:
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