Support accha tha, par timing thoda issue tha
Mai generally kaam karte same kuch alag-alag time zones mein busy rehti hoon, toh support ki timing mere liye bahut matter karti hai. Ek baar mujhe kisi urgent issue pe call karna tha aur luckily support staff available tha us waqt, toh wo moment mera din ban gaya. Baaki times thoda expectation se mismatch hua, kabhi response delay hota tha ya phir support ke hours mere routine ke saath perfectly align nahi karte the. Communication clear thi aur jo samjhaaya gaya, wo good tha, par wo restricted hours ki wajah se thoda complicated bana. Training sessions bhi communicate kiye gaye the time ke hisaab se, but mujhe lagta hai ki flexible scheduling ka option hona chahiye tha. Dialer aur database management ki functionality acchi thi, aur automatic updates consistent rahe. Payment aur invoicing me koi major problem nahi aayi thi, overall software ka use karne mein toh maza aaya, bas support ka timing jo mera issue hai. Isliye, agar tum log support hours ko thoda flexible karo, toh better experience milega sabko.