Support accha tha, par thoda wait bhi hua
Mujhe telephonic support se kaafi madad mili jab main pehli baar dialer use kar rahi thi. Ek baar mujhe thoda zyada wait karna pada, lagbhag 10-12 minute, lekin baaki calls mein response time theek tha. Jo support staff se baat hui, woh kaafi patient thi aur mere doubts dhyan se samjhe. Training materials ke through bhi kaafi help mili, especially onboarding ke dauran jab main database feature set kar rahi thi. Ab tak software automatic updates ache se ho rahe hain, aur mujhe zyadatar times koi disruption nahi face karni padi. Thoda struggle hua kabhi kabhi calling tool use karne mein, par overall experience kaafi smooth tha. Billing aur invoicing process bhi straightforward thi, jisse mujhe confusion nahi hua. Agar phone pe support thoda jyada tezi se milta to aur acha lagta, par phir bhi main kaafi satisfied hoon aur agla step lene ke liye ready hoon.