Support accha tha par sab kuch khud samajhna pada
Mera experience WFHI support ka overall positive raha, lekin thoda khud se kaafi problems solve karni padi. Jab bhi koi issue aaya, telephonic support ne patience se samjhaaya aur guidance di, jo achi baat hai. Par phir bhi har choti baat mein mujhe manual process samajhna pada, jo thoda demanding tha, kyunki kabhi kabhi basic cheezen bhi zyada straightforward nahi thi. Training ke baad bhi jab dialer aur database use karta tha toh kabhi kabhi mujhe experimentation karni padti thi taaki system kaise kaam karta woh samajh mein aaye. Automatic updates aaye par unse sambandhit information ko track karna mera kaam tha, support ne directly update details nahi diye. Billing aur payment process mein clarity thi, lekin invoice queries ke liye bhi detailed explanation support team ne nahi di. Samjhauta ye ki support warm hai, lekin user ko apne taraf se efforts zaroor karne padenge. Agar yeh documentation aur training thodi aur detailed hoti toh zyada acha hota.