Support accha tha, but thodi wahi purani baatein hi missing laga
Thoda reflection ke baad main bol sakta hoon ki WFHI ka telephonic support aur communication pehle jo experience main rakhta tha usse better tha, especially unke response time mein improvement dikh raha tha. Jab bhi call kiya toh generally samjhane mein patience tha, aur jo bhi technical queries thi, unka jawab detailed tha. Lekin main thoda mehsoos kar raha tha ki wo personal touch thoda kam hai, jaisa ki pehle kisi local support mein milta tha. Matlab, agar complex ya customised help chahiye hoti toh shayad wo nationally centralized telephonic support thoda general lagta tha. Main sochta hoon ki agar thoda aur interaction personalized ho jaye training ya help wale steps mein, toh experience aur behtar ho sakta tha. Database integration aur dialer tools pe queries acche se handle ki gayi thi, par overall jo thoda missing laga, wo wo close, human connection tha jiska fayda milta hai jab support/use cases zyada tricky ho.