3 out of 53 of 5Verified customerSupport and communication
Support access was mixed but generally confusing overall
When attempting to find support resources, I noticed that some of the documentation was detailed, yet scattered across different sections of the software. This made getting specific answers slower than I expected, as I had to piece together information from multiple places. Calling telephonic support sometimes helped, but at other times it felt like the team was focused more on scripted answers rather than understanding the exact issue. Despite these problems, some features like automatic updates and invoicing were clearly explained, which was helpful. Overall, the experience felt more frustrating than smooth, making it hard to feel fully at ease while using the software for daily remote workflow management.