Support access - okay, but not straightforward enough
Finding the help I needed through support was a mixed experience. On one hand, when the telephonic assistance was available during their listed hours, the support team was generally polite and ready to assist with issues related to the dialer and database features. On the other hand, it was not always immediately clear how to initiate support contact or where exactly in the portal you could find detailed guides or documentation. The automatic updates occasionally caused confusion because the changes weren't always clearly highlighted, prompting me to seek explanations from support. The sign-up and invoicing processes were simpler to find and understand, with clear instructions. In short, getting to support was possible but required patience and exploration. I would say that while the basic support infrastructure exists, it could be made easier to navigate especially for first-time or less tech-savvy users.