Support access had helpful info but finding it wasn’t always easy
The support and communication channels provided by WFHI showed both strengths and weaknesses. On the positive side, the telephonic support was responsive whenever I managed to reach out directly, and the priority assistance option seemed to expedite resolution of some issues. In terms of self-service, the documentation contained useful information covering many aspects such as the use of the dialer and database functions. However, the portal and knowledge base had navigation challenges — some key topics were buried deep or not easy to locate with simple searches. This made it harder to quickly find answers without contacting support. I also found that while automatic updates were mentioned in the help section, details about how they impact ongoing work were sparse, which caused some confusion. So, while customer support was helpful once engaged, the effort needed to access clear information independently could be improved.