Suited me only partly: good if you fit fixed hours
The sales process had a few pros and cons for me. It was quite streamlined if you have fixed working hours because then the step-by-step onboarding made sense with scheduled calls and training. However, since I work quite irregular hours, the timing did not always fit my availability, which caused delays. There was also a bit of repetition in explaining the features during pre-purchase stages, which was okay but could have been cut down. The software features overall aligned well with the hours WFHI recommended, but if your workflow is unconventional, you might find it mismatched. For me, that was the biggest sticking point, otherwise the setup was fairly smooth. So my take: it suits people with routine timing, but not those whose schedules vary wildly.