Suited for those who prefer detailed calls, not for quick fixes
I started with some questions about the dialer setup and database use. The onboarding steps were clear enough, but when I tried calling support, I got different answers each time, which was a little frustrating. Eventually, I was able to resolve some issues like linking my contacts and understanding the automatic updates schedule. However, the telephonic help wasn't always easy to reach quickly, which made me a bit nervous about relying on them during a busy day. Overall, I felt fairly confident in using the software after a week, though support's reliability wasn’t consistent. This product might suit people who don't mind investing time figuring out some technical stuff themselves and don't expect immediate responses every time they call. If you want super prompt assistance or have zero patience with any waiting, it might not be the right fit. The sign-up and payment process were smooth, and the invoicing came through on time, so at least that part was stress-free. The training sessions were helpful for a basic understanding, but mostly the learning curve depended on how much time you give it in practice. So yeah, mixed feelings here, some things worked pretty well, others definitely need work for me.