suitable only if your work hours match their support times
The support and communication setup of this software does not fit well with people who work hours outside the usual business schedule. I found that the telephonic support is only available during specific hours which did not align with the times I needed help. This made it difficult to get timely assistance during crucial moments of my day when I was trying to use the dialer or access features in the database. If someone has a regular daytime work routine, this would probably not be a problem. However, for anyone like me who works late evenings or shifts, the hours are quite restrictive. The priority assistance promised is good, but only if you can call during those limited times. Overall, I would say the communication and support services would suit only those whose working hours align with their office hours. If you don’t fit into that schedule, expect to face delays and frustration in getting help with the software. So this is a significant consideration before committing to their offerings.