Suitable only if you have patience for repeated explanations
Before committing to the service, I had several interactions with the sales and pre-purchase team. Frankly, it involved more waiting than I had anticipated, especially when I asked for clarifications multiple times on similar points. Every time I raised a concern about features like the dialer integration or database customization, I felt like the answers were somewhat repetitive without added insight. While the initial sign-up and invoicing steps were explained adequately and relatively promptly, deeper questions required follow-ups that stretched out longer than I expected. On the positive side, the invoicing and payment process itself was clear and straightforward, which made that aspect easier to handle. However, if you expect quick, varied answers or minimal waiting during the sales phase, this might not suit you. It seems geared more towards those willing to patiently navigate a somewhat repetitive explanation loop before purchasing. I do acknowledge that some of the tools worked well once I got into training, but the front-end communication process could definitely be smoother.