Suitable only if you can manage without quick support
My experience with the support and communication was somewhat disappointing, which leaves me feeling cautious about who this service would best suit. When I initially reached out to telephonic support, the responses were slow and sometimes unclear, which didn’t inspire much confidence. The training itself was fine, and I appreciate the automatic updates applied to the software, but when I encountered specific issues with the dialer, the assistance was lacking in urgency and detail. If you are someone who can patiently troubleshoot on your own or rely on the written guides, you might find this acceptable. However, for users who expect prompt and thorough support to resolve every query, this might fall short. Additionally, the process of explaining my problem multiple times over the phone was frustrating. I recognize that the software is quite feature-rich and that a learning curve is normal, but the limited communication effectiveness meant I was uncertain about future use in tight schedules. In summary, telephonic support needs improvement to meet higher demands in communication and confidence.