Suitable if you want mostly one-time setup
I found the support and communication around setting up the software to be mostly one-off rather than ongoing. The initial onboarding guidance was straightforward enough, and the basic setup was achieved within a few sessions. However, beyond that, the follow-up and continuous help was rather limited. When I needed assistance after a couple of weeks to adjust workflows and database features, the support was slow and less effective. There was a reliance on telephonic communication, but the interaction often felt scripted and not very personalized. The ordering of steps in the onboarding was standard, so it suited someone who prefers to handle most setup all at once and then work independently. This product won’t suit those who expect consistent, adaptive support as their remote workflows evolve. Invoicing and payments were fine and clear, but the overall experience left me feeling the support wasn't positioned for ongoing collaboration. Automatic updates happened without fuss but didn’t simplify my longer-term questions.