Suitable for users comfortable with basic steps, not for guidance seekers
I found the support and communication process to follow a basic order that lacked some logical progression. The initial contact was clear enough, but the subsequent steps did not build well on each other. For example, I was told to check the database feature before fully understanding how the calling tools work, which seemed inefficient. The onboarding training did cover the essentials but without a coherent sequence that made the flow sensible. However, I will admit the automatic updates were regular and did not disrupt the workflow, which is a positive aspect. Telephonic support was available but often felt scripted and did not address queries in a developing manner. Invoices and payments were straightforward, so that part of the system worked without much complication. Overall, the process might suit users who prefer to explore independently and can handle some disorder. For those expecting guided, stepwise assistance during setup or support calls, this would likely be frustrating. The experience seemed to lack a thoughtful roadmap for a new user's journey through the software and its features.