Suitable for those with patience; might frustrate others
My experience with the support and communication services of the software was decidedly mixed. The onboarding flow took longer than anticipated, largely because the telephonic assistance was not prompt and clear from the start. Although the staff eventually clarified my database management questions and offered guidance on the calling tools integration, this occurred after multiple follow-ups spanning several days. The training provided was moderately helpful, but I found that I had to spend additional time navigating updates that were rolled out automatically without much notice. This setup process might suit individuals who are comfortable troubleshooting and working through delays, but those who need a quick and smooth start may find these initial delays frustrating. Despite these issues, the payment process and invoicing were handled efficiently, reflecting some strength in the administrative side. A fair balance of positives and negatives led to my moderate rating.