Suitable for those with patience, less so if you want speed
Looking back, my experience with their sales and pre-purchase process was genuinely mixed. On one hand, the initial sign-up and onboarding flow felt smooth enough, and the training modules clearly explained the software capabilities. However, I encountered multiple repetitions during calls with support to clarify payment terms and access the database features. The waiting times for telephonic support were longer than I'd hoped, which tested my patience. Still, the automatic updates seemed to work fine, enhancing the dialer tools without causing disruptions. I think this product would suit someone comfortable with some delays and who appreciates detailed onboarding, but if you're looking for a quick, no-fuss setup, you might find it frustrating. Over time, the calling tools and software rolled out better, but the repeated calls and back-and-forth invoicing queries made a dent. Overall, I would say it’s a balanced package depending on what you prioritize: detailed features or speedy assistance.