Suitable for those with fixed work hours, less so for flexible shifts
I found the support and communication around the software fairly well aligned with my regular office hours, which made interactions smooth and timely. The availability of telephonic support during those periods was a great advantage, faster response meant I could resolve doubts without delaying work. However, I imagine that for someone who works unconventional or highly flexible hours, this might not be as ideal. The automatic update schedule also seemed to favor standard timings, which sometimes required careful planning to avoid interruptions. The onboarding and the invoicing processes fitted well into my daily routine, making overall use less stressful. So, while I'd recommend this product for users who can work within somewhat predictable time frames, those with erratic schedules might find support less accessible when they actually need it. It’s a solid tool for disciplined users but could improve if the support window expanded or offered more asynchronous assistance options.