Suitable for those who want straightforward onboarding
I found the training and onboarding practical enough to get me started, though I anticipated a bit more detailed guidance before I began. The sessions did cover most essentials, particularly around using the calling tools and managing the database feature. The automatic updates kept the software current without me needing to intervene, which was a relief. Still, I think this training suits users who are comfortable figuring out some things independently, as I did find myself needing additional reference to fully understand some workflows. The sign-up, invoicing and payment processes were smooth and as expected, so there was no delay in setting up access. Telephonic support was available but not always proactive, so depending on your comfort with self-directed learning, you might or might not need help next time you use the software. It doesn’t feel as if it’s a fully guided experience for absolute beginners, but those with some prior understanding or willingness to explore on their own should find it quite doable.