Suitable for those who like independent work
The communication and support from WFHI worked fine for me overall, but there were some parts I had to figure out myself. It seems like their telephonic support is mostly reactive rather than proactive, which could be fine if you prefer solving problems on your own before asking for help. The information provided during onboarding was basic and would benefit those who are comfortable seeking out additional instructions or exploring the software independently. I do not think it would be ideal for someone looking for a highly guided experience or frequent check-ins. The response times on calls were standard but nothing outstanding. Therefore, I would say this service suits users who are self-motivated and can handle occasional uncertainty better than those expecting constant hand-holding or detailed walkthroughs.