Suitable for those who can wait for support response
In terms of support and communication, I found the telephonic assistance to be generally responsive, though not instantly so in every case. The people answering the calls were professional and knowledgeable, giving clear answers to my questions about the software features and the invoicing system. However, depending on the time of day, the wait to actually get through could vary quite a bit. For someone who needs very quick responses, this might cause some frustration, but if you can tolerate occasional delays, the support will suit your needs fine. The training and onboarding explanations by the team were consistent, and the follow-up emails helped clarify minor points efficiently, adding to a smooth experience overall. I appreciated how automatic updates were handled transparently as well, which meant fewer surprises during use. So, the support approach here feels well adapted to those who prefer thorough communication and can allow for a reasonable waiting period instead of immediate answers at all times.