Suitable for steady users, less so for frequent changers
I found the software setup process a bit of a mixed bag. Initially, setting up my access was straightforward, with clear steps to configure the dialer and bring the database online. I appreciated that once configured, the software updates automatically, reducing the need for me to intervene regularly. However, I noticed that some aspects seemed one-off, like the initial training modules and database import, which I only had to complete once. On the other hand, features like the calling tools required ongoing adjustments as I experimented with different calling workflows. Support was reachable via phone, which was helpful when I needed clarifications during setup. The invoicing and payment process was smooth, and signing up didn't take too long. However, I think this setup would suit someone willing to maintain the system steadily rather than frequently changing workflows, as ongoing tweaking can feel repetitive. Overall, while the onboarding flow was well structured, I sometimes felt that balancing the one-off tasks against continuous engagement was tricky. So, for those who prefer a 'set and forget' style, this might be less ideal, but for users committed to evolving their remote workflows steadily, it works quite well.