Suitable for self-starters; others might struggle without more guided training
After spending several weeks using the WFHI training materials and onboarding resources, I ended up figuring out much on my own. The initial sign-up and software access were quick, but then I found several features like the dialer settings and database management were only explained in broad strokes. I spent time experimenting and watching support videos to fill in the gaps. While the automatic updates occasionally added new options, the training didn’t walk me through those thoroughly, so I often had to troubleshoot independently. I think the system suits users who are comfortable learning software through trial and error, and who have patience to explore the tools themselves. On the other hand, those expecting very detailed, step-by-step onboarding might find it incomplete. Overall, my experience was fair, with some benefits in flexibility but a cost in needing to self-educate quite a bit.