Successfully resolved issues mostly on my own with gentle support
Throughout my use of WFHI's software and training services, I found that I was able to resolve most issues independently without requiring extended help. The sign-up, payment processing, and invoicing functions all worked smoothly and as expected. When I encountered doubts about the dialer or database features, I first referred to the training materials and automated tutorials, which addressed many of my questions comprehensively. The automatic updates were implemented seamlessly, and I noticed minimal disruption during those times. Although telephonic support was readily accessible, my need to contact them was minimal because the software and training materials were generally clear and user-friendly. When I did reach out, they provided straightforward answers, helping me to clarify any remaining concerns. This experience allowed me to gain confidence in managing the tools largely on my own, which was my preferred approach. In summary, the outcome was that I could efficiently use and troubleshoot the WFHI services mainly independently, with support available as a useful backup.