Struggling through a frustrating support experience
Honestly, the entire support interaction left me feeling rather put off. One moment stands out when I tried to get quick help on setting up the dialer features; the phone line was either busy or they took a long time to respond, which made the whole experience quite draining. Up to that point, I wasn't sure if I would need to call again, but after that, I imagine I might have to reach out several times. The follow-up was inconsistent too; sometimes I felt like my queries were acknowledged but didn't get a concrete solution. The automatic updates didn't seem to assist much either since the issues I faced kept recurring even after patches. Sign-up and payment were the only aspects that didn’t have problems, straightforward as they were. In short, the support process felt more like a chore — a phrase I’d sum it up with is 'too much hassle' to get real help.