Struggled with software access despite some working features
I had certain expectations going into using WFHI's software because many remote workflow solutions I've tried before were smoother. Initially, I thought signing up and accessing the software would be straightforward and intuitive, but that was not the case here. Although the dialer tool functioned okay during basics calls, many other parts of the software felt inaccessible or unstable, which was frustrating. The automatic updates often caused unexpected glitches rather than improvements. I expected to feel confident managing everything by myself by the time the training sessions finished, but instead I was still struggling to access key features reliably. Support was available over the phone, but I was never fully reassured that the solution would consistently work for me. The database feature, which I hoped would integrate seamlessly with my workflow, frequently lagged and didn't sync well. While one aspect, like the invoicing process, worked smoothly without issues, the overall experience left me feeling uncertain about relying on the platform. Compared to what I expected, the software access experience was disappointing and far less reliable than I'd hoped going into this.