Struggled more than I expected day-to-day
I was hopeful initially during the sign-up phase because the invoicing seemed clear and the payment process straightforward enough. However, as I started using the software daily, there were frequent glitches with the dialer that disrupted my calling workflow. The database function, which I thought would be a handy feature, didn’t quite integrate as seamlessly as promised, leading to extra manual work. I reached out to telephonic support a few times, but the wait time was always longer than I'd like, which was frustrating. The automatic updates sometimes added features I didn’t need and occasionally caused some functionality hiccups that slowed down my setup process rather than helping it. While the initial training was decent and gave me a basic overview, I still felt unprepared for the practical challenges I faced every day. Overall, it felt like a promising tool that didn’t quite live up to expectations on an everyday basis.